Return
Dear friends:
About toy guns:
1 Please note every country or state has own rules about playing toy guns,so please know local rules before place the order and obey the rulels when you
play toy guns.
2 Some country maybe can not buy some items outside their country.Like Singapore,Philippines,Netherlands,can not buy airsoft toy guns abroad .
3 So to products like drones,toy guns etc.please know the rules of your country or state before you place the order.
4 It is better to choose colorful one that can see as a toy at first sight.For safety,please note do not play toy gun on street,at school,at night etc.
5 Pointing toy gun at the police or Pointing at traffic are prohibited.Please note player shoulde bear the legal responsibility.
6 When children play toy guns, it is best to be accompanied by an adult.and for safty, it is best to wear goggles,masks,helmets etc.
Please do not shoot at face,eyes!
7 please do not paint toy guns to other colors which too much like true ones.
8 please do not change original structure of toy guns.
9 please do not use other bullets or other items like stone or glass ball,intead of our safe soft bullets.
10 Fully charge the new battery before using it,so can prolong battery service life.
Don't use till battery completely no energe then recharge it.Otherwise it won't be charged.
You can use USB to recharge battery.When fully charged, the lights automatically turn off or become green.
11 If the clip does not hold the bullets, it means the bullet is old, please replace the bullets.
12 Please note do not let baby eat the bullets!
13 if can not shoot out the softbullets when play the toy gun ,please stop shooting. Remove the battery first，then clear the jam bullets ,then you can shoot
again,otherwise it is easy to destroy the motor.
14 The magazine can only hold the specified number of bullets.Otherwise the deformed bullet is easy to jam ,cause damage to components. You can buy more magazines to hold more softbullets if need.
Thank you ！
About drones
1 Please note every country or state has own rules about drones, some country maybe can not buy some items abroad,or need play drones in specific areas.So please know the rules of your country or your state before you place the order.
2 Please note buyers should obey their own country or state rules.
Do not play drones on street,at school,on night . Spying on neighbors, flying over airports, flying when drunk, flying over crowd etc. ,such behaviors are prohibited,and please note player shoulde bear the legal responsibility.
Thank you !
If you're not absolutely in love with the items you received, we gladly accept returns within 30 days of receipt for most items(like clothing) in new condition .
1. Please contact Customer Service : Service@panxd.com, indicating the item(s) you would like to return and the reason.We do not accept returned items that have been sent back without proper returns requests.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Once you've sent out your return package, please provide the proof of shipment and tracking number to us. Once we receive your returned package, we'll take care of the rest and process your refund as soon as possible.
Most returns are processed within 5 business days after we receive your package. We'll issue the refund to you Once your refund has been issued, you will receive a confirmation email.
5. Please note that we don't accept returns after the 30 day timeframe.
6. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
Note:
For some items like drones:
-we accept return goods within 15 days. This warranty don't fit damage caused by accident, misuse, or modification. The parcel should be without error or damage which will affect the second-sales
-If the Item DOA(Dead of Arrival),buyer can return it in 15 days,we will replace it with New Item after we receive DOA item. And please contact us via Service@panxd.com before you send it back.